crickex global Terms and Conditions

General Provisions

crickex global is an online gaming and sports betting platform that provides Bangladeshi users with various casino games, slots, live casino, and sports betting services. These terms and conditions ("Terms") serve as a legal agreement between crickex global and its users.

These Terms apply to all services, bonuses, promotions, payment activities, and gaming activities on the website. By accessing the platform or completing registration, the user is considered to have fully accepted these Terms.

Users who want to learn more can visit our crickex global About Us page, where the platform's goals and scope of services are discussed in detail.

1.1 Applicability of the Terms

These Terms apply equally to all crickex global services, mobile applications, and any associated services delivered through digital channels. Promotional offers may carry additional specific conditions, which will be stated on the relevant offer page.

1.2 Language and Interpretation

These Terms are provided in English. In the event of any dispute, this English text will be treated as the primary document. Where there is any ambiguity in interpretation, the decision of crickex global shall be considered final.

Account Registration

To open an account at crickex global, users must provide accurate and complete information. The name, mobile number, email, and date of birth given at registration must be truthful and may be verified at a later stage.

2.1 Single Account Policy

Each user may operate only one account. Opening multiple accounts using the same person, the same device, the same IP address, or the same payment method is strictly prohibited. If this rule is violated, all associated accounts may be permanently closed and any stored balance may be forfeited.

2.2 Account Security

It is the user's own responsibility to keep their account password and login details completely confidential. No third party may be permitted to use the account. If unauthorized access to the account is suspected, crickex global's support team must be notified immediately.

2.3 Updating Information

If any personal details change after registration (mobile number, email, etc.), the user must update them through account settings or customer support. crickex global will not be responsible for any withdrawal delays caused by incorrect information.

Age Verification and Identity Confirmation

To open an account at crickex global, users must be at least 21 years of age. Providing false information about age at registration will result in account closure and no balance will be refunded.

3.1 KYC Verification Process

Before processing a withdrawal request, or at any time crickex global considers it necessary, identity verification documents may be requested. These may include:

• Scanned copy of National ID (NID) or passport
• Documents verifying ownership of the payment method
• Proof of current address (utility bill, bank statement, etc.)
• A selfie or other identifying photograph

3.2 Delays in Verification

crickex global reserves the right to put withdrawal requests on hold until verification is complete. Failure to provide the required documents, or submission of false documents, may result in permanent account closure.

Deposits and Withdrawals

crickex global currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum amounts and processing times for both deposits and withdrawals are set out below.

4.1 Deposit Conditions

• The minimum deposit amount is ৳300 (via any payment method).
• Deposits must be made only from a payment account registered in the user's own name.
• Payments sent from third-party accounts will not be accepted and will be returned.
• Deposited amounts are generally credited to the account within a few minutes.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals can only be made to a verified payment method.
• Funds subject to an unfulfilled wagering requirement on bonus money cannot be withdrawn.
• Bank transfers will be sent to Dutch-Bangla Bank, Islami Bank, or other reputable Bangladeshi banks.

Bonuses and Promotions

crickex global offers various bonuses and promotional offers from time to time. Each offer has specific conditions that must be read before claiming.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount. Example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and to withdraw the bonus you must wager ৳1,000 × 15 = ৳15,000.

5.2 General Conditions for Other Bonuses

• Each bonus has a set validity period; the bonus will be cancelled once the period expires.
• The list of games playable with a bonus is stated on the promotions page; not all games may contribute to bonus wagering.
• It may not be possible to have more than one bonus active at the same time.
• If evidence of bonus abuse or manipulation is found, crickex global reserves the right to cancel any bonus.
• A bonus is never considered cash — winnings from a bonus are only withdrawable after the specified wagering requirement has been met.

Betting and Gaming Rules

At crickex global, the outcome of all bets and games is determined through a random number generator (RNG) or live dealer technology. There is no possibility of altering results or cheating.

6.1 Finality of Bets

A confirmed bet cannot be cancelled, except in the following cases:

• If an event is cancelled or postponed, the bet amount will be refunded.
• If a bet is not processed correctly due to a technical error, crickex global will make the decision.
• In the case of an obvious pricing error (such as abnormally high odds), the bet may be cancelled.

6.2 Sports Betting

Specific rules applicable to betting on cricket, football, and other sports are listed separately in the sports section. If one selection in a multi-bet loses, the entire bet is considered lost.

6.3 Casino Games

Live casino, slots, baccarat, roulette, and other games have their own rules, which will be shown on screen when the game is launched. RTP information for each game is displayed in the crickex global slots and games section.

Prohibited Activities

The following activities are strictly prohibited on crickex global, and if such activities are detected, the account will be immediately closed:

• Creating or operating multiple accounts.
• Unfairly exploiting bonus offers (bonus hunting, bonus abuse).
• Money laundering or illegal financial transactions.
• Exploiting technical vulnerabilities or software flaws in the platform.
• Stealing another user's account information or attempting to hack an account.
• Using false or forged identity documents.
• Collusion or syndicate betting.
• Using automated bots or any other automated program to place bets or play games.

Account Suspension or Closure

crickex global reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

8.1 Reasons for Suspension

• Violation of any provision of the Terms.
• Pending identity or age verification.
• Unusual or suspicious transactions on the account.
• Detection of prohibited activities.
• At the user's own request (self-exclusion).

8.2 Voluntary Account Closure

A user who wishes to close their account themselves may contact customer support. Before the account is closed, the opportunity will be given to withdraw any balance not subject to a wagering requirement. Self-exclusion or a cooling-off period is also available in line with the responsible gaming guidelines.

Limitation of Liability

crickex global will not be liable in the following cases:

9.1 Technical Issues

If a game or bet is left incomplete due to internet disconnection, power outage, server downtime, or any other technical problem, crickex global will make every reasonable effort to provide a fair resolution, but is not obligated to accept full responsibility for any resulting loss.

9.2 Third-Party Services

crickex global is not directly responsible for any loss arising from disruption to payment gateways (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, or any other third-party service.

9.3 Personal Information Protection

To learn in detail about how user personal information is collected, stored, and used, read our Privacy Policy. crickex global uses the highest-level technology to protect user data, but cannot take full responsibility for any damage caused by third-party attacks.

Intellectual Property & Copyright

The website, mobile app, logos, graphics, content, and software of crickex global are fully protected under crickex global's intellectual property rights.

10.1 Usage Restrictions

• Any content on crickex global may be viewed for personal use, but using, copying, or distributing it for commercial purposes is prohibited.
• Logos or brand elements may not be used without written permission.
• Reverse engineering of the game software or any part of it is strictly prohibited.

Policy Changes

crickex global reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will be considered effective from the moment they are published on the website.

11.1 Notice of Changes

For significant changes, crickex global will try to notify users via their registered email or SMS. However, the version published on the website will always be considered the latest and effective terms. Continued use of the platform after any changes will be taken as acceptance of the revised terms.

11.2 Dispute Resolution

If a dispute arises on any matter, users must first contact crickex global's customer support. For answers to general questions about complaints, you may visit our Frequently Asked Questions (FAQ) section. If the matter is not resolved there, both parties will attempt to reach a resolution through discussion.

Contact & Support

If you have any questions or complaints regarding these terms, please contact the crickex global customer support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.

12.1 Support Channels

• Live Chat: Instant support is available through the website or app.
• Email: [email protected]