crickex global Responsible Gaming
Keep gaming as entertainment — not a burden. Set your own limits, stay aware, and seek support when you need it.
Remember the real purpose of gaming
crickex global believes that sports betting and casino games are a form of entertainment — not a guaranteed source of income. Winning in betting and slots is always uncertain. That is why it is important to decide in advance how much time and money you will spend in each session.
We want our members to play in a controlled and informed way. On this page you will find: tools to set your own limits, possible signs of a problem, and ways to get support. Every member is committed to following crickex global's Terms and Conditions and maintaining responsible behaviour.
Please note — the minimum age to participate on this platform is 21 years. Minors are not permitted to open or use an account. If there are children or teenagers in your home, keep your account and devices secure.
Tools to set your own limits
crickex global helps you stay in control of your gaming. To use any of the features below, contact the support team via 24/7 live chat or email.
Deposit Limit
Set a maximum amount you are willing to deposit per day, week, or month. Once set, reducing the limit takes effect immediately; increasing it is subject to a waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is reached, the platform will remind you to take a break so you do not spend more time than intended.
Account Break
If you want to take a rest for a while, temporarily suspend your account. This feature is available from 24 hours up to 6 months, and you will not be able to log in while it is active.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Once activated, your account will be completely closed for a set period and you will not be able to lift it yourself.
Loss Limit
Set in advance how much you are willing to lose within a given period. Once that limit is reached, no further bets can be placed — preventing additional losses.
Contact Support
Reach us anytime via 24/7 live chat or email — support is available in both Bengali and English. The team is here to help you set up any of these tools.
Recognise the warning signs
If you notice any of the signs below in yourself, pause and reflect. Being aware while the problem is still small is the most effective approach.
- You are spending beyond your budget — having difficulty covering bills, food, or essential family expenses.
- You keep betting to try to win back money you have lost — the thought "just one win and everything will be fine" keeps coming back.
- You feel restless or irritable when you try to stop playing, and you repeatedly extend your sessions.
- You are hiding the extent of your gaming from family or friends, or lying about it.
- You are taking on debt or spending your savings to fund your gaming.
- You are prioritising gaming over work, studies, or family responsibilities.
Assess yourself
Answer the following questions honestly
If you answered "yes" to one or more of these questions, consider taking a temporary break and speaking with our support team. You can find more information on responsible gaming in the crickex global FAQ section.
Ways to get support
Do not face it alone — reach out for help. The following channels are here for you.
24/7 Live Chat Support
The crickex global support team is available via live chat seven days a week, twenty-four hours a day, in Bengali and English. Any request related to an account break or self-exclusion is handled immediately.
Email Support
Write to us directly by email — explain your situation in detail and the team will respond as quickly as possible. You can request self-exclusion, account closure, or any limit-setting action by email.
Family and Close Ones
Talk openly with people you trust. Family members or friends are often the first to notice early signs of a problem and can provide support at the right time. Take their concerns seriously.
Professional Advice
Seeing a mental health professional or counsellor is not a sign of weakness — it is a sign of awareness. Many public and private mental health services in Bangladesh are ready to help you.
crickex global's Commitment
We are not just an entertainment platform — we are also responsible for the wellbeing of our members. crickex global actively works to keep gaming enjoyable. Learn more about this commitment on our About Us page.