crickex global Privacy Policy
This policy clearly explains how your personal information is collected, stored, and used by us.
crickex global takes user privacy very seriously. This privacy policy explains what personal information we collect when you use our platform, how that information is used, and what rights you have over your data. This policy should be read alongside our Terms and Conditions, as the two complement each other.
By using this site, you are considered to have agreed to the terms described below. If you do not agree with any part of this policy, please refrain from using the platform.
This privacy policy applies only to crickex global's own platform. We are not responsible for third-party websites or services.
Table of Contents
What Information We Collect
When opening an account and using services on crickex global, we collect various types of information. These can be divided into two main categories:
1.1 Information You Provide Directly
When you register on our platform or use our services, the following information is collected directly from you:
- Full name and date of birth
- Mobile number and email address
- Mailing address and postal code
- National ID or passport number (for identity verification)
- Financial information — payment methods for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank account details)
1.2 Automatically Collected Information
When you use the site, some information is collected automatically through technical means, such as:
- IP address and device identifiers
- Browser type and operating system
- Time of site visits, page navigation, and session duration
- Click patterns and search queries
- Data collected through cookies and similar tracking technologies
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. crickex global uses this information for the following:
2.1 Account Management and Identity Verification
Information is required for registration, login, and account verification. Confirming each user's identity is necessary to maintain a secure environment.
2.2 Processing Financial Transactions
Financial information is used for deposits, withdrawals, and bonus processing. Each transaction is verified to prevent fraudulent activity.
2.3 Providing Customer Support
Contact information is used to provide assistance via 24/7 live chat and email. This allows issues to be resolved quickly and effectively.
2.4 Service Improvement and Personalisation
We analyse usage patterns to make the platform experience more relevant. Games and sections are highlighted based on the preferences of players in Bangladesh.
2.5 Marketing Communications
If you give consent, relevant offers and promotional information will be sent to you. You have the right to withdraw this consent at any time.
Data Storage and Security
crickex global applies industry-standard technical and administrative measures to ensure the security of your personal information.
3.1 Technical Security
- SSL (Secure Sockets Layer) encryption — all data transfers occur over encrypted connections
- Database-level encryption — stored sensitive information is kept in encrypted form
- Two-Factor Authentication support
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
3.2 Data Retention Period
Information is retained while the account is active and, after deactivation, for as long as necessary to meet legal obligations. Financial transaction records are retained for a specified period in accordance with applicable regulations.
In the event of a security breach, we notify affected users as quickly as possible and take the necessary steps.
Sharing Data with Third Parties
crickex global never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances necessary for the operation of our services:
4.1 Service Provider Partners
Minimum necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), game software providers, and technical infrastructure operators. These partners are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, we provide only the information that is legally required.
4.3 Fraud Prevention
Sharing information with relevant authorities may be necessary to prevent fraudulent activity or money laundering.
Cookies and Tracking Technologies
crickex global uses cookies and similar technologies to operate the website. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Necessary for the core functionality of the site, login sessions, and security.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Collect site usage statistics to help improve our services.
- Marketing Cookies: Used to show relevant advertisements and offers.
5.2 Cookie Controls
You can control or reject cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the site.
User Rights
As a user of crickex global, you have the following rights over your own personal information:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you can request that your information be deleted.
- Right to Object to Processing: You can object to the use of your information for marketing purposes.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
- Right to Withdraw Consent: You can withdraw any consent you have previously given at any time.
To exercise these rights, contact our support team via live chat or email. We generally respond to requests within 30 business days. You can also find various account control options in the Responsible Gaming section.
Protection of Minors
crickex global strictly enforces a 21+ age limit. Our services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
If a person registers using false information and this is subsequently proven, the relevant account is immediately closed and the collected information is deleted. Age verification is part of our identity confirmation process.
If you suspect someone you know is using our platform despite being underage, please notify our support team immediately.
Policy Changes
crickex global may update this privacy policy from time to time due to changes in services, legal requirements, or technical developments.
If significant changes are made, a notice will be sent to the registered email or mobile number. Continued use of the site after changes are made will be considered acceptance of the new policy. The date of the most recent update will always be shown at the top of this page.
To learn more about our site, services, and terms, visit the About Us page, which contains detailed information about crickex global's services. The FAQ section is also helpful for answers to common questions.
Contact Us
If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us. Our support team responds in both Bengali and English.
24 hours a day, 7 days a week — click the live chat icon at the bottom right corner of the site
Instant via live chat, usually within 24 hours by email